Booking terms

Last updated 11 October 2026

These are the terms for every journey you book with me. They match the fares and charges I have filed with Portsmouth City Council.

Who you are booking with

Bozhidar Valchev trading as Navigo Transport, a private hire operator licensed by Portsmouth City Council. My licence number is available on request. Email hello@gonavigo.co.uk or call or WhatsApp 07438 714406.

1. Booking

• Every journey is booked in advance. I do not pick up off the street.
• Nothing is booked or charged until I confirm your journey and price in writing.
• Please check what I send back: pickup address and time, destination, passengers and bags.

2. Your price

• Fares are per journey, not per person.
• The fares on my price list are the starting price for each journey. The price I confirm in writing when you book is fixed and does not change after that.
• Book a return journey together with its outward journey and you save 10% on the return's fixed fare, rounded to the nearest pound. The saving applies to fixed fares of £30 and over, not to journeys I quote. If the outward journey is cancelled, the return goes back to its full fixed fare.
• Journeys not on the price list are quoted before you book. Local journeys in my area have a £10 minimum. Hourly hire is £45 an hour, with a 2-hour minimum. Save 5% on 4 hours or more, 10% on 6 hours or more. The saving is taken off the hourly total and rounded to the nearest pound. If an hourly booking runs over, each extra 15 minutes is £11, my waiting rate. Up to 20 miles come with each hour booked; a longer trip is quoted as a journey before you book.

3. Charges that can apply

Added into your confirmed price, if your journey needs them

• Airport drop-off or pickup charges, at cost. I tell you the amount when I quote.
• Tolls, ferries and congestion charges, at cost, where the route needs them. I tell you the amount when I quote.
• Extra stops: £8 each, for up to 5 minutes, agreed and paid before the stop.

Only if it happens

• Waiting: 15 minutes free from your booked pickup time (45 minutes from landing for airport pickups), then £11 for every 15 minutes.
• Soiling: £60 if the car needs professional cleaning after your journey.

4. Deposits

• Fares under £30: no deposit.
• Fares from £30 to £80: a deposit of £20.
• Fares over £80: a deposit of 30% of the fare.

A return is two journeys, and each has its own deposit, worked out on the fare you pay for it.

I tell you the exact deposit when I confirm your booking.

5. Paying

You can pay by debit or credit card in the car, by cash, or before the journey by bank transfer or secure payment link. Prices are in pounds. I am not VAT registered.

6. Cancelling

• Cancel more than 24 hours before your pickup time and you get a full refund.
• Cancel less than 24 hours before and the deposit is kept.
• If you are not at the pickup point and I cannot reach you, the full fare is charged.
• If I have to cancel, you get back everything you have paid.

Booking both ways: the deposit for each journey is paid once I confirm, and the outstanding amount for both journeys is paid at the start of your outbound journey. Cancel the return more than 24 hours before its pickup and the return is refunded in full; with less notice, its deposit is kept and the rest refunded. If you are not at the return pickup and I cannot reach you, the full return fare is charged. If I cannot drive your return, you get all of it back.

7. On the journey

• Up to four passengers, children included. I do not supply child seats. By law, children can travel without one in a licensed private hire car if they sit on a rear seat: aged 3 and over with the adult seat belt, under 3 without one. Only one person may sit in each seat with a seat belt, so no child travels on a lap. You are welcome to bring your own child seat; please take it with you when you get out, as I cannot keep or store seats in the car.
• Pets are welcome if they fit on the floor behind the front seats. Assistance dogs always travel free, and I never ask for proof.
• Tell me about your luggage when you book. If it will not all fit, I will tell you before the day.
• Seatbelts on, as the law requires. No smoking or vaping in the car.
• Give me your flight number and I will check it before your pickup.

8. Delays

I plan every journey with time to spare. I am not responsible for delays caused by things outside my control, such as road closures, accidents or severe weather, but I will keep you updated. Nothing in these terms takes away your legal rights.

9. Complaints

Tell me first and I will put it right if I can. You can also contact the licensing team at Portsmouth City Council, which licenses me.

10. The law

These terms are governed by the law of England and Wales.